"tailored solutions for business excellence"
​Surveys
Growing demands for market research prove that companies think it paramount
to find out what a buyer expects from you.
Large companies have long since been using this method to adjust their supply
to the market's demands, because - who better to tell you what exactly they
want and what type of changes are necessary if not the buyers themselves?
This has, of course, resulted in a massive number of calls to individuals causing
irritation and even an aversion to surveys in the general public. This is mainly
caused by mishandling of the clients, calling them at innappropriate times etc,
as well as questions that are too long or difficult to understand.
We at CSS understand these problems, and know how to get around them. Both we and our partners understand the importance of putting the clients first, considering that by surveying them we are taking their time and need to be unobtrusive, kind, clear and professional toward them.
To achieve the best results, we will work closely with you in developing the surveys, explain how the length of conversation affects the results, all so you can have the information you need and the client gets a positive opinion of you, considering they were dealt with professionally and politely.